Category: Innovative Insights


New Online Resource and Training Center for Innovative Customers

 

In September, the Innovative Library Services team launched a new look for https://support.iii.com, including a new Training and Learning Center. We interviewed Schlomit Schwarzer, Manager of the Education Department at Innovative, to learn more about the new centralized collection of training materials.

Read more

Congrats to Polaris Idea Lab Winners for “I Want To Do It Myself”

 

Pairwise has concluded for the “I want to do it myself!” challenge, and we have our Polaris winner! Designed to focus specifically on ways the system can improve patron self-service, this Polaris challenge garnered 16 ideas and received 326 votes!

Read more

Congrats to Sierra Idea Lab Winners for “I Want To Do It Myself”

 

Pairwise has concluded for the “I want to do it myself!” challenge, and we have our Sierra winners! Designed to focus specifically on ways the system can improve patron self-service, this Sierra challenge garnered 28 ideas and received 466 votes!

Read more

New Approach to Equity: Eliminating Late Fees

 

While they represent a small percentage of a library’s operating budget, overdue fines can be a prohibitive expense for low-income patrons. Faced with the consequence of debt or even losing borrowing privileges altogether, the fine model can act as a deterrent, opposing the library’s mission to provide free and equitable access to everyone in the … Continued

Read more

“I Want To Do It Myself!” New Sierra & Polaris Idea Lab Challenge

 

Library patrons like to do things for themselves, from self-registration and self-checkout to holds management and My Account. This challenge is about anything and everything that helps patrons help themselves. Suggest product improvements you would like to see made to enhance your patrons’ self-service experience. Both Sierra and Polaris users can participate in this challenge in their respective product category. This challenge begins on July 15.

Read more

Resources to Reopen Library Operations at Your Physical Location

 

This blog includes product information and offers to help as you adjust to meet social distancing guidelines.

Read more

New Resources for You: Roadmaps, Webinars, Online Training

 

Our team has developed some great new resources and we’re excited to share them with you.

Read more

Guest Post: Working from Home – Tips and Advice from Friends and Colleagues

 

This is a guest post from Victor Zuniga, Chair of the Innovative User Group and System Administrator at Poudre River Public Library District

Read more

What is BIBFRAME?

 

When MARC (Machine-Readable Cataloging) was developed in the 1960s, computers were bigger than refrigerators and the inventor of the World Wide Web, Tim Berners Lee, was still playing with Tonka trucks and G.I. Joes.

Read more

Adventures in a Linked Data World

 

This blog post comes to us from Martha Rice Sanders, MSLS, Innovative Senior Systems Librarian. Ever since I began working for Innovative 2 ½ years ago, I have been learning about linked data – what it is and how it is used on the open web and inside libraries. I’ve been learning what it takes … Continued

Read more

Relationships Are More Important Than Ever

 

This is an exciting year for Innovative Customer Support, starting off with the recent announcement of several department changes focused on building relationships with customers.

Read more

What Sessions Do You Want to See at IUG 2019?

 

Get involved in IUG 2019! Our annual, independent Innovative user group conference has been successful for the past 26 years thanks to users like you.

Read more

Libraries as Project Organizations

 

Librarians have been undertaking projects since there have been libraries – and possibly even before. Library Technologist Robin Hastings explains how best practices in project management can determine feasibility and streamline successful projects.

Read more

The PCC and Me

 

As someone who began cataloging in her infancy, well, early 20s, performing copy cataloging of musical sound recordings at the University of Illinois, Senior Consultant Martha Rice Sanders dreamed of participating in the PCC (Program for Cooperative Cataloging).

Read more

Library Culture is People Culture

 

If you’re compelled to truly live the mission of libraries – providing resources, community engagement, provoking curiosity, and support lifelong learning – and inspire the same in those you work with, the Mindful Leadership Bootcamp Series will serve as a strong foundation.

Read more

Announcing Resource Sharing 3.1, Now In General Release

 

Innovative is pleased to announce that Resource Sharing 3.1 is now in general release, offering libraries powerful new features.

Read more

Idea Lab Expands with Always Open Space

 

Less than a year after the initial launch of Idea Lab, Innovative is pleased to expand our customer-driven innovation program with a new opportunity for collaboration. The Always Open Space is now open, and we invite customers to share ideas about virtually any aspect of library technology needs.

Read more

Winning Polaris Ideas Put Patron Service and Staff Efficiency First

 

Results of the Polaris Web Application challenge, our latest product-specific challenge in Idea Lab, demonstrate the commitment of Innovative libraries to deliver exceptional service to their communities. Polaris users came out in force to share, rank, and prioritize ideas.

Read more

Innovative Knowledge Base Release 1.4 Offers Real-Time Sync with EBSCO

 

New Ways to Manage License Agreements and Content Providers Help Libraries Centralize Information
Our most recent release unveils new automation that makes it easier to manage your electronic resources and have all of the information you need in one place.

Read more

The Accidental Cataloger’s Dilemma

 

Your last cataloger retired. Now you’re learning cataloging on the job and taking it over because, frankly, no one else thinks they can do it. Welcome to the Accidental Cataloger’s dilemma.

Read more

Encore Release 4.7 Now Available with Auto-Suggest and More Harvesting Options

 

Innovative recently launched Encore Release 4.7 with autosuggest for patrons and additional options for libraries with harvested collections. The release also includes improved performance for facet load time, and system performance for large libraries.

Read more

New Filter for Weeding Reports Released in Decision Center 1.2 SP3

 

The latest release includes the Created Date field as an initial filter on the Low Circulation Weeding and High Circulation Weeding reports. This change comes based on library partner feedback and will help libraries weed according to the age of the item.

Read more

Innovative Users Drive Product Innovation in Idea Lab Challenge

 

After the successful launch of Idea Lab, we’re excited to share the results of our first innovation challenge and announce what’s next. Our initial challenge “Leveraging Data” was a huge success!

Read more

Hot Topic: Mindful Management Basics Webinar-Session 1: December 5, 7am-10am PST

 

Join Mindful Leadership practitioner and consultant, Kym Cadle, and Innovative Business of Library Consultants for a targeted, tactical journey through mindful leadership techniques.

Read more

I Never Liked The Bumper Sticker: Question Authority

 

I much prefer: Authorize Questions. From subjects, to names, to places and uniform titles, as an authority control consultant, I love doing the detective work to authorize everything so library users find what they seek!

Read more

Charleston Preview: Collections Still Ripe for Innovation

 

As we consider the theme of “What’s Past is Prologue” for the annual Charleston Conference, it is clear that the area of library collections is still ripe for innovation in 2017. While the details of managing collections have changed dramatically over the years, the core goals behind why we do what we do have remained constant.

Read more

Encore Release 4.6 SP3 Now Available with Improved Facets

 

Innovative recently launched updated discovery features in Encore Release 4.6 SP3. The release includes streamlined facet performance, automatic display of only facets with results, and Red Hat 7 support.

Read more

Resource Sharing 3.0 SP1 Now Available with Expanded Patron Authentication Options

 

This release includes expanded patron authentication options, access to configuration for tables library staff and administrators, and more accurate record matching.

Read more

Conversations That Count: Bracing for Success

 

Lessons learned in the show ring, with a judge critiquing your every move, apply to both work and life. Find out how the three ways Innovative consultants can help your library stand out from the flock.

Read more

Conversations That Count: Connecting The Dots

 

The buzzer has sounded in libraryland and we’re heading into the locker room after the first half, tied. Now’s the time to huddle with teammates and the Innovative coaching and consulting staff.

Read more

Conversations That Count: Facing Our Fears

 

Those who know me, know I am a “cowgirl up” and “get ‘er done” kind of girl. Horse buck you off? No time like the present to take stock of the situation in which you find yourself, pick yourself up, dust yourself off, and figure out how to peacefully move forward together.

Read more

Encore Release 4.6 SP2 Now Available with Updated Endnote Integration

 

Innovative recently launched updated discovery features in Encore Release 4.6 SP2. The release includes new sorting and harvesting features which will be available with Sierra Release 3.2 later this summer.

Read more

Decision Center Release 1.2 SP2 Now Available with Expanded Encore Locations

 

Decision Center Release 1.2 SP2 is now available to Innovative library partners with improved Encore location results and date information for reports on Postal Code by Patron Activity.

Read more

Innovative Knowledge Base Provides Responsive Design, Search Suggestions, and Improved Workflows

 

The Innovative Knowledge Base updates frequently and automatically for library systems. Have you seen these new features?

Read more

Conversations That Count: Amidst not Betwixt

 

Arriving home from ALA Annual this year, I am struck … library is actively amidst transformation of its services and software, as well as its people and processes.

Read more

Idea Lab Sheds Light on Game-Changing Analytics for Libraries

 

This year marks a major milestone in partnership between Innovative and the IUG as we joined forces to launch Idea Lab–a collaborative space for customer-driven innovation. Just three weeks after our first Challenge opened, we are thrilled to see more than 500 users of Innovative software from around the world working together through Idea Lab.

Read more

Conversations That Count: Quit Listening, Start Leading

 

Can we talk for a minute? I mean really talk? Like we would, if we were sitting face to face, on my front porch sharing an iced tea in the shade.
I’ll go first … I’m frustrated.

Read more

Conversations That Count: Money & Friends Change Everything

 

Don’t believe me? Look at what simply acknowledging this reality and responding responsibly did for the radio industry.

Read more

The Power of APIs

 

You took that important next step and invested in a new Innovative integrated library system. Now how do you ensure that your Innovative ILS will integrate with all those other technology platforms you rely on every day?

Read more