Services Privacy Policy


Innovative Interfaces Incorporated, its affiliates and wholly owned subsidiaries (“Innovative,” “we,” or “us”) provide a variety of technology solutions for libraries, including online catalogues, database integration, digital resource management, resource sharing, cloud solutions, mobile applications, application programming interfaces (“APIs”), software development kits (“SDKs”) as well as customer support and professional services (collectively, the “Services,” and each, a “Service”). Our Services are provided to different types of users, including libraries and other institutions (our “Customers”), as well as to our Customers’ staff, our Customers’ patrons, and other individuals (“you”). Innovative respects the privacy of those who use our Services. This Privacy Policy (“Policy”) explains how we collect, use, and disclose Personal Information (as defined below) in connection with the Services.

This Policy does not apply to installable desktop software.

Also, this Policy does not apply to Personal Information that Innovative collects through means other than the Services, including through our website, (the “Site”), and through offline business practices that are unrelated to the Services (the “Offline Practices”). To learn more about how Innovative handles Personal Information in connection with the Site and Offline Practices, please refer to our separate Innovative Interfaces Website Privacy Policy, available here.

Please note that our Customers also collect, use, and disclose data that they obtain in connection with the Services. This Policy covers only how Innovative handles your Personal Information. For information about how our Customers handle your Personal Information, please refer to the privacy policy of the library or other third party with whom you are dealing directly. By using the Services, you agree to the terms of this Policy.

1.1.  What Information We Collect

We collect information about you that can be used to identify you (“Personal Information”). Depending on the Service we are providing, we may collect Personal Information from you in a number of ways. In most cases, we will collect Personal Information only when our Customer provides the information to us or provides us with access to such Personal Information. If you have questions about Customer control in relation to the Services, please contact the Customer who provided you with access to the Service. In other cases, we collect Personal Information independent of our Customers. Personal Information can include, but is not limited to, the following categories of information:

  • Your first and last name, job title, organization and contact information (such as physical address, email address and phone number).;
  • Service credentials provided to you by Customers for support purposes;
  • Your username, password, and other credentials associated with Innovative-provided Services;
  • If you are a library patron, information related to your library membership collected by our Customers, such as your library card number or other identifying number, which may include an image of your library card; your age or date of birth; your contact information, including your phone number, email address, and mailing address; and information about your proof of residency, which can include copies of a government-issued identification card or other documents that you provided to our Customer;
  • Information about your use of the Services. For library patrons, this may include, for example, your use of library resources (including locations or branches visited, history of materials requested, held, checked out, or accessed); your interactions with library staff; your use of other library services; information you provide to facilitate any payments; and any late fees or fines. For Customer personnel, this may include, for example, task lists, interactions with patrons, and information about your use of various applications;
  • If you are affiliated with a Customer, information provided to us by the Customer about you, which may include your email address, job title, and other contact information;
  • Any other information that you have provided to our Customer or that our Customer has asked us to collect from you on their behalf;
  • Information described Section 1.1.1 (Passive Collection and Tracking Technology) as well as Section 1.8 (Mobile Practices) below; and
  • Information about your involvement with our webinars, workshops or events.


We also receive Personal Information about you from other sources, including third parties who share your Personal Information with us, and combine this data with Personal Information we already have about you. This helps us to properly support integrations between our Services and the services of a third party for our Customers and allows us to improve our existing Services, develop new Services, and engage in analytics. If you provide us with Personal Information about others, or if others give us your Personal Information, we will only use that information for the specific reason it was provided to us. Examples of the types of information that may be obtained from third parties and combined with Personal Information we already have about you may include:

  • Information about your library activity;
  • Your use of third-party services that are integrated with our Services; and
  • Your usage of our Services including as described below in Section 1.1.1 (Third-Party Tracking Technologies and Interest-Based Advertising).


In our capacity as a processor for our Customers, we may also collect from you the following Personal Information about your contacts:

  • Email address of an individual to be copied on a customer support ticket; and
  • First and last name when changing the main contact on a customer support ticket.


When you provide Personal Information about your contacts, we will only process this information in accordance with the specific reason for which it was provided and as part of the Services we provide to our Customers. If you believe that one of your contacts has provided your Personal Information and you would like to request that it be removed, please contact our Customer, the data controller. Upon their request to us, we may remove the Personal Information accordingly.


1.1.1.    Passive Collection and Tracking Technologies

In addition to Personal Information identified above, we also collect other Personal Information automatically in connection with our browser-based Services. This information may include InternetProtocol (IP) addresses, browser type, Internet Service Providers (ISP), referring/exit pages, the files viewed (e.g. HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer our Services.


In connection with our browser-based Services, Innovative uses cookies or similar technologies (such as local storage, pixel tags, Javascript and ETags) to analyze trends, administer our Services, track users’ movements around our Services, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions of the Services.


1.1.2.    Third-Party Tracking Technologies and Interest-Based Advertising

We work with certain third parties to engage in analytics, auditing, research, and reporting. These third parties may use tracking mechanisms such as web logs, pixel tags, local storage, JavaScript code and ETags. They may also set and access cookies on your computer or device. For example, our Services may use Google Analytics to help collect and analyze certain information for the purposes discussed in this Policy. You may opt out of the use of cookies by Google Analytics here.


The Services may also enable third-party tracking mechanisms to collect information over time and across unaffiliated websites for use in online behavioral advertising. For example, third parties may use the fact that you visited a browser-based Service to target online ads for our Services to you on other websites. In addition, our third-party advertising partners may use information about your use of the browser-based Services to help target other companies’ advertisements based on your online behavior in general. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.


The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy.  If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies.  Additionally, you may remove yourself from the targeted advertising of companies by opting out here or, if located in the European Union (“EU”) or United Kingdom, you may opt out here. Please note that you will continue to receive generic advertisements.


Many browsers offer a “do not track” or similar feature enabling users to communicate to websites that they do not want to be tracked online.  Our browser-based Services does not respond to “do not track” browser headers, but you can limit some tracking activity by taking the steps described above.


The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy.


1.2.  How We Use Information

We use Personal Information to provide our Services as directed by our Customers, including to respond to and act upon customer support inquiries and requests from our Customers, to provide information to our Customers (including reports and analytics about use of the Service), to accomplish the actions or transactions you initiate through the Service (for example, checking out a book or paying a fine).


In addition, we use Personal Information for Innovative-oriented purposes, including to administer our Customer accounts, fulfill our contractual obligations with our Customers, improve our existing Services, develop new Services, engage in analytics, comply with legal or regulatory requirements, protect our rights and interests, and communicate with you about Services that may be of interest to you.


1.3.  How We Share Information

We may share information about you with third parties on our own or at the instruction of our Customers.


When we share information about you with our own service providers to provide the Services and engage in the uses of Personal Information permitted by this Policy, these third-party services may include:


  • Providing communication, customer support and ticketing tools;
  • Providing resources about our Services (e.g. Customer Supportal, our customer support portal);
  • Managing webinar, workshop and event-related registration and attendance;
  • Sending marketing communications;
  • Conducting research and analysis; and
  • Providing cloud computing solutions.


Our service providers are only authorized to use your Personal Information as necessary to provide these third-party services to us.


Furthermore, our Customers may direct us to integrate a Service with an offering, software, or application provided by a third party. For example, we may provide Personal Information to a Customer’s third-party payment processor to facilitate the payment of a fine or another payment you make to a Customer. In those cases, we will share Personal Information with third parties at the Customer’s direction. If you have questions about Customer-directed sharing with third parties, please contact our Customer (the Library), the data controller.


In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also may share your Personal Information as required by law, including in response to a court order, subpoena, or other legal process or, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others; to investigate fraud; or to respond to a government request.


In the course of our business, we may sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution, or similar event relating to all or a portion of our business or assets, your Personal Information may be part of the transferred assets. We also may share Personal Information to facilitate the potential or actual financing, securitization, insuring, merger, acquisition, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets. If we are involved in such events, you will be notified via email and/or prominent notice on our browser or mobile application-based Services of any change in ownership, uses of Personal Information, and choices you may have regarding your Personal Information.


We may also disclose your Personal Information with your prior consent.


1.4.  Community Forums

Some of our login-restricted Services include community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our community forum, contact us at In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.


1.5.  Links to Third-Party Websites

Our browser-based Services may include links to other websites whose privacy practices may differ from those of Innovative. If you submit Personal Information to any of those websites, that information would be governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.


1.6.  Your Choices and Access to Information

We often do not interact directly with you, or do so only at our Customer’s direction as a processor. Our Customers may provide you with notice of this Policy and, where appropriate, provide you with access (including the ability to confirm whether our Customer holds any of your Personal Information and access, correct, or request deletion of your Personal Information) as well as your choices in connection with our Services. If you have questions about your use of our Services, please contact the Customer who has provided you with access—this may be your library, employer, or someone else. We will work with our Customer to address any questions or requests brought to our attention within a reasonable timeframe, but we might not interact directly with you.


Upon request, we will provide you with information about whether we hold any of your Personal Information, if we control such information. You may access, correct, or request deletion of your Personal Information by emailing us at We will respond to your request within a reasonable timeframe.


As noted above, our Services use Google Analytics to help collect and analyze certain information for the purposes discussed in this Policy. You may opt out of the use of cookies by Google Analytics here.


You may sign up to receive emails, newsletters, or other communications from us.  If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you, through your member profile on our Site, or by contacting us at


1.7.  Mobile Practices

When you download and use our mobile application-based Services, we may automatically collect information about the type of device you use, operating system version, and the device identifier (or “UDID”). We do not ask for, access, or track any geolocation-based information from your mobile device at any time while downloading or using our mobile application-based Services.


We use mobile analytics software to allow us to better understand the functionality of our mobile software on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within the mobile application.


1.8.  Security

We use generally accepted and commercially reasonable physical, electronic, and procedural safeguards to protect our Services and your Personal Information from loss or unauthorized access, use, modification, or deletion, both during transmission and once it’s received. No security program is completely secure and we cannot guarantee the absolute security of your Personal Information. Please refer to a summary of our security policy here.


1.9.  Data Retention

We retain Personal Information for as long as accounts are active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our contracts. For example, we may be required by contract with our Customer or by an applicable law to retain your Personal Information for a set period of time.


1.10.     Other Jurisdictions

We may process (on behalf of Customers) and control (on our own) Personal Information in jurisdictions where the legal protections for Personal Information may vary from your own. With regard to Customer-controlled Personal Information that we process, questions about international data transfers should be directed to the Customer who granted you access to our Services.


1.11.     Contact Information

You may contact us with questions about this Policy or our privacy practices at, or by mail at:

Innovative Interfaces

789 E. Eisenhower Parkway

Ann Arbor, MI 48108

We do not modify, correct or delete the data of library staff, patrons, or other individuals that we process for our Customers without instructions to do so. Accordingly, please direct such requests to the Customer with which you are dealing directly. We will work with our Customer to address any questions or requests that the Customer raises with us.


1.12.     Updates to this Policy

We reserve the right to change or amend this Policy at any time. Customers are responsible for reviewing any changes to this policy and providing notice to you. We will provide a revised version of this Policy to our Customers prior to any changes taking effect.


Effective date:  September 15, 2021



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