Training & Continuing Education
Training for New Customers
Innovative tailors its informative, practical, and comprehensive training program to meet the goals and structure of each unique implementation. The ultimate goal of all training is to make learning our software solution simple. Innovative’s unique training method integrates several techniques—on site, train-the-trainer, and web-based methods are all used—to address different learning styles, from the visual to the verbal. Our training program has been carefully designed to give all library staff, regardless of their technical background, an easy to follow, step-by-step guide to using our software.
Training Services Resources:
Brochure: Training Services for Sierra & Millennium Library Partners
To ensure your staff is properly trained and can fully operate your Millennium or Sierra solution, we offer a variety of training services—online or onsite—to help you navigate your system.
Brochure: Training Services for Polaris Library Partners
To ensure your staff is properly trained and can fully operate your Polaris solution, we offer a variety of training services—online or onsite—to help you navigate your system.
Brochure: Managed Services for Sierra or Millennium
Libraries can contract for Managed Services as a way to replace or augment staff. Our professionals have been contracted to provide assistance when staff are out on leave, to provide a level of ongoing support during a recruitment period, or to manage system implementations.
Brochure: Workflow Consulting
With Innovative’s Workflow Consulting services, an experienced Senior Library Training Consultant
will visit your library to examine your current workflows, identify opportunities for improvement, and suggest changes to increase efficiency.
Brochure: API Success Services
API Success Services are designed for libraries who strive to offer better user experiences, but don’t have the expertise or resources to integrate with Polaris or Sierra on their own.
Continuing Education: Innovative University
Innovative University (InnoU) offers a complete range of training services that enhance library staff skills and capabilities, and ensure that libraries get the most out of their Innovative technologies. From low-cost online trainings to comprehensive certificate-level programs, InnoU can tailor trainings to meet your library’s individual needs. InnoU offerings include:
Workshops provide an opportunity for hands-on learning on topics such as OPAC Administration, System Administration, and Statistical Reporting. These 1-3 day workshops are typically held online or in-person at a regional location. Workshop sizes are limited to maximize the learning experience.
See complete workshop calendar and details
Online tutorials are available for free to all customers who want to learn more about a particular product or feature. Designed for both novice and experienced users, the tutorials can quickly introduce you to a product or help you learn it better. The tutorials are available online or can be downloaded to a local workstation.
If a library desires additional training, Innovative offers standard and customized on-site training that can be used to reinforce previous training sessions, address topics in more depth, or to provide training for new staff. These courses are offered on-site to maximize staff involvement.
Web-based training is offered as an option for topics that may only require a couple of hours to cover. This is a cost-efficient alternative to on-site training and offers our customers the expert assistance of our Library Training Consultants.