About Support

Count on us to keep your library solutions running smoothly.
  • We provide every customer with system critical support 24 hours a day, seven days a week, 365 days a year.
  • Innovative Interfaces is the first point of contact for all issue analyses and inquiries.
  • Half of our employees are dedicated exclusively to service and support.
  • Our service and support teams include librarians, technicians, and veterans of the library-technology industry. You can always reach one of our in-house veteran librarians by phone for product support.
  • With six offices worldwide and staff and offices in a variety of regions, you’ll experience a close, working relationships with our product experts.

Visit the Supportal

Sign into our customer support portal to:
  • Connect with other customers.
  • Access product brochures, training videos, and other knowledge resources designed to help you get more from your Innovative solutions.
  • Submit feedback and requests to our Help Desk.
  • Access contact management tools.
  • Review product updates and release notes.
Don’t have access? Contact the site coordinator or administrator at your library to request a Supportal account.

How do I...

Talk to a sales consultant

To get pricing or answers to your questions about our products, contact us.