Extend your team with Managed Services.

With Managed Services, count on support from Innovative experts dedicated to managing ILS system status monitoring and backups, answering system and workflow questions, assisting with all ILS functionality, and managing user permissions, system options and parameters, and routine WebPAC changes.

Scale Gracefully with Managed Services

Innovative supports libraries of all sizes and specialties, and every one of them experiences staffing challenges. We designed a Managed Services program that gives your staffing plan flexibility, cost savings, and the ability to focus on what matters most, your patrons.

  • Access to unique skills
  • Reduced overhead
  • Flexible staffing
  • Increased efficiency
  • Reduced turnaround time

Our Specialists Offer Unmatched Expertise

With our Managed Services program, you’ll benefit from expertise that cannot be found anywhere else—each of our library professionals brings extensive library and IT expertise to the administration of Sierra applications. They work as a remote, flexible extension of your team, ensuring your library is running efficiently and providing patrons the best possible experience.

 

When to Contract Managed Services

If you’re concerned about your library’s ability to keep your ILS system consistently operating at an optimal level, we encourage you to take advantage of our Managed Services. Contact us if:

  • You need to replace or augment staff.
  • A staff member is about to take a leave of absence.
  • You need to add specialized IT capabilities to your workforce.
  • You need ongoing support during a recruitment period.
  • You’re about to implement a new ILS system.

Three Levels of Support

Standard

10+ hours per month

A dedicated Innovative Consultant will monitor system status and backups, answer software and workflow questions, make sure you are fully utilizing Sierra functionality, and be available for regular phone calls to help with any issues. Your consultant will also manage routine tasks including the management of user permissions, system options and parameters, and routine WebPAC changes.

 

Premier

15+ hours per month

In addition to the services included in our Basic level of service, your consultant will also schedule software upgrades, manage add-on product installs, make routine changes to WebPAC, and load tables, in consultation with your library.

 

Custom

Each of our Managed Services levels are fully customizable, but our most popular packages are Basic, Standard, and Premier. With any Managed Services package, you can expect a fast response time and thoughtful analysis of how changes will impact your system and workflows. Contact us to design a service level tailored to your needs.

 

PackagesStandardPremier
Ensure your library taking full advantage of your system's suite of functionality✓✓
Provide advice on workflow best practices✓✓
Maintain system access logins✓✓
Make routine system option and parameter changes✓✓
Make routine WebPAC updates✓✓
Monitor file system status and daily backups✓✓
Coordinate/install software upgrades; consult/implement new features✓
Coordinate and assist with add-on product installs✓
Consult on record loading; answer profile questions; make routine table changes✓
Consult on reports and statistics needs✓
Library visit with follow-up report on recommended projects or changes
System checkup-review system codes/tables and implement best practices
Monthly webinar training sessions, topics determined as needed
Circulation parameters and Holds Consultation Service

Focus on What Matters Most, Your Patrons

Contact our sales team to discuss how Managed Services will keep your library performing optimally and within budget.

Talk to a sales consultant

To get pricing or answers to your questions about our products, contact us.

Contact Us