With Managed Services, count on support from Innovative experts dedicated to managing ILS system status monitoring and backups, answering system and workflow questions, assisting with all Sierra and Polaris functionality, and managing user permissions, system options and parameters, and routine WebPAC changes.
Innovative supports libraries of all sizes and specialties, and every one of them experiences staffing challenges. We designed a Managed Services program that gives your staffing plan flexibility, cost savings, and the ability to focus on what matters most, your patrons.
With our Managed Services program, you’ll benefit from expertise that cannot be found anywhere else—each of our library professionals brings extensive library and IT expertise to the administration of Sierra and Polaris applications. They work as a remote, flexible extension of your team, ensuring your library is running efficiently and providing patrons the best possible experience.
If you’re concerned about your library’s ability to keep your ILS system consistently operating at an optimal level, we encourage you to take advantage of our Managed Services. Contact us if:
A dedicated Innovative Consultant will monitor system status and backups, answer software and workflow questions, make sure you are fully utilizing Sierra or Polaris functionality, and be available for regular phone calls to help with any issues. Your consultant will also manage routine tasks including the management of user permissions, system options and parameters, and routine WebPAC changes.
In addition to the services included in our Basic level of service, your consultant will also schedule software upgrades, manage add-on product installs, make routine changes to WebPAC, and load tables, in consultation with your library.
Our Premier service level begins with a multi-day library visit to learn about your staff, discuss areas of focus, and provide you with a detailed report on recommended projects and changes. Within three months, we’ll follow up with a system checkup service, which we recommend for all libraries that have been using an Innovative ILS for more than five years. We’ll educate you on current best practices and reconfigure codes and tables for optimal system use. This level includes all Basic and Standard services.
Each of our Managed Services levels are fully customizable, but our most popular packages are Basic, Standard, and Premier. With any Managed Services package, you can expect a fast response time and thoughtful analysis of how changes will impact your system and workflows. Contact us to design a service level tailored to your needs.
|Ensure your library taking full advantage of your system's suite of functionality||✓||✓||✓|
|Provide advice on workflow best practices||✓||✓||✓|
|Maintain system access logins||✓||✓||✓|
|Make routine system option and parameter changes||✓||✓||✓|
|Make routine WebPAC updates||✓||✓||✓|
|Monitor file system status and daily backups||✓||✓||✓|
|Coordinate/install software upgrades; consult/implement new features||✓||✓|
|Coordinate and assist with add-on product installs||✓||✓|
|Consult on record loading; answer profile questions; make routine table changes||✓||✓|
|Consult on reports and statistics needs||✓||✓|
|Library visit with follow-up report on recommended projects or changes||✓|
|System checkup-review system codes/tables and implement best practices||✓|
|Monthly webinar training sessions, topics determined as needed||✓|
|Circulation parameters and Holds Consultation Service||✓|