Customer Support

Through providing best-in-class customer support services, Innovative has retained over 98% of its installed customer base throughout its many years of doing business. Innovative sets the industry standard with half of the company’s employees – librarians, technologists, and library-technology industry veterans – dedicated exclusively to service and support. Support is offered directly from Innovative during implementation and post-implementation. Innovative Interfaces is the point of first contact for all problem analysis and inquiries.

Innovative provides every customer with 24 hours a day, seven days a week, 365 days a year system critical support. Live telephone coverage and email communication is provided at all hours. 

Wherever you are, whatever kind of library you run, we will be there for you.