Share your feedback and contribute to the development of future Innovative solutions.
To ensure our products remain true to our heritage of innovation, Innovative created the Idea Lab, a collaborative space where any and all Innovative customers can share feedback and ideas that inform the development of our solutions.
View product roadmaps, read about upcoming product releases, vote on proposed features, and participate in discussions with the people here at Innovative who design and develop the solutions you use.
Created in 2017, the Idea Lab uses a unique “challenge” system, a more productive, collaborative process for collecting and addressing ideas than traditional customer feedback channels. Last year, we added the Always Open space to capture ideas from our customers that might not match an open challenge. For more information about how the Idea Lab works, visit the Idea Lab FAQ, hosted by the IUG.
Help us create the next great ILS solution. Creating an Idea Lab account only takes a moment, is open to all library staff, and doesn’t require IUG membership.
Our first Idea Lab challenge solicited dozens of unique ideas and thousands of votes from around the world, exceeding every benchmark anticipated. As a result, it helped us to develop our most customer-informed analytics solution to date.
In our first product challenge, customers gave us 150 ideas for updates to the 2018 release of our Sierra platform. After thousands of customers voted, we incorporated the two winning ideas and improved how canceled holds are managed.
Input we received during this challenge helped us improve Polaris features that users told us matter the most. Winning ideas focused on enabling bulk changes, improved print options, and fines payment integration.
Our 2018 Polaris product release added several new and improved features thanks to input we received from an Idea Lab challenge combined with feedback in our Always Open space and the IUG. Updates addressed eCommerce account support, loan length, and more.