Innovative, from Clarivate, is excited to announce that four more libraries have recently enhanced their patron engagement strategies by deploying Vega Interact SMS – an integrated, automated, and cloud-based communication tool that delivers timely account notifications directly to patrons’ mobile phones.
These libraries include:
- Warren-Trumbull County Public Library in Ohio, known for its rich local history archives and diverse community programs, serves six branches and a bookmobile. With Vega Interact SMS, the library now provides real-time updates on hold pickups, overdue materials, and more – improving automated communication with thousands of residents without additional staff workload.
- Norwalk Easter Public Library in Iowa, a forward-thinking institution dedicated to engagement, accessibility and innovation, supports a rapidly growing suburban community. By automating patron notifications with Vega Interact SMS, the library can now reach users instantly and clearly, eliminating the need for manual outreach and enhancing its reputation for responsive service.
- Mid-Hudson Library System, a cooperative of 66 libraries serving five counties in New York, has introduced Vega Interact SMS as part of its region-wide efforts to ensure equitable access to information. Whether in bustling towns or remote rural areas, patrons now receive automated, multilingual text alerts – bridging communication gaps and making library services more reliable and inclusive.
- Clermont County Public Library in Ohio, with 10 conveniently located branches, continues its mission of staying within reach of every resident. Through Vega Interact SMS, the library extends this philosophy to digital access, enabling seamless, automated notifications that help patrons manage their accounts and stay connected to the library without the need for internet access at home.
As libraries continue to adapt to modern patron expectations for engagement, speed, clarity, and ease of use, Vega Interact SMS empowers them to deliver the right message at the right time.
This fully automated module integrates directly with the Sierra or Polaris ILS and requires no manual intervention from staff. It supports notifications for holds, overdue items, cancellations, and more – supports multiple languages and is fully customizable to suit each library’s voice.
Vega Interact SMS is powered by CGS, a trusted Clarivate partner specializing in library patron communication solutions.
Want to engage your patrons with timely, trusted text alerts with guaranteed deliverability?
Download the Vega Interact SMS fact sheet to learn how your library can streamline communication, drive engagement, and boost patron satisfaction.