Bridge The Digital Divide
Vega Interact powers two-way patron communication, enabling libraries to deliver personalized, multi‑channel messaging and interactive support, tailored for Sierra and Polaris ILS systems. Vega Interact gives your library the tools to modernize patron communication and makes library services more accessible, inclusive, and impactful – helping staff deliver knowledge and services in ways that truly resonate.
Reach Patrons Where They Are
Boost patron engagement through timely, relevant communication – on their phones, in their language, and on their time. Vega Interact ensures patrons stay informed about important updates regarding their materials, events, and services. Using familiar channels such as SMS and voice messages, promotes increased open rates, response times, and overall satisfaction.
Reach Patrons Where They Are
Boost patron engagement through timely, relevant communication – on their phones, in their language, and on their time. Vega Interact ensures patrons stay informed about important updates regarding their materials, events, and services. Using familiar channels such as SMS and voice messages, promotes increased open rates, response times, and overall satisfaction.
Save Time for Staff and on Business Operations
Automate your workflows and notifications, such as hold pickups, overdue reminders, and cancellations, without constant manual staff input. Multi-language support ensures you’re delivering the right message to the right patron at the right time, while freeing up your team to focus on people, service, and programming. With automated SMS or voice messages linked directly to Sierra or Polaris ILS, your staff wouldn’t have to worry about syncing issues, mismatched patron data, or clunky third-party workarounds. The integration ensures real-time messaging, accurate contact info, and easy configuration using the systems you already rely on.
Save Time for Staff and on Business Operations
Automate your workflows and notifications, such as hold pickups, overdue reminders, and cancellations, without constant manual staff input. Multi-language support ensures you’re delivering the right message to the right patron at the right time, while freeing up your team to focus on people, service, and programming. With automated SMS or voice messages linked directly to Sierra or Polaris ILS, your staff wouldn’t have to worry about syncing issues, mismatched patron data, or clunky third-party workarounds. The integration ensures real-time messaging, accurate contact info, and easy configuration using the systems you already rely on.
Connect Your Community Through Accessibility
The LibraryBuzz Voice service is a game changer for patrons who lack internet access, have visual impairments, or are more comfortable using a phone. This system lets them call in and hear library news, book lists, or working hours without relying on a website or app. It helps your library close the digital gap and supports your mission of equitable access for all, ultimately better serving seniors and visually impaired patrons.
Connect Your Community Through Accessibility
The LibraryBuzz Voice service is a game changer for patrons who lack internet access, have visual impairments, or are more comfortable using a phone. This system lets them call in and hear library news, book lists, or working hours without relying on a website or app. It helps your library close the digital gap and supports your mission of equitable access for all, ultimately better serving seniors and visually impaired patrons.
Create a Unified Patron Experience
Deliver a cohesive, consistent branding experience across every patron touchpoint. Vega Interact is part of the broader Vega LX ecosystem, creating a seamless journey for patrons – from discovery and borrowing to event participation, reinforced by timely, relevant communication. As your library’s engagement needs grow, you can easily scale your communication strategy using Vega Promote, Program, or Discover, making your library a brand patrons trust and love, without switching systems or retraining staff.
Create a Unified Patron Experience
Deliver a cohesive, consistent branding experience across every patron touchpoint. Vega Interact is part of the broader Vega LX ecosystem, creating a seamless journey for patrons – from discovery and borrowing to event participation, reinforced by timely, relevant communication. As your library’s engagement needs grow, you can easily scale your communication strategy using Vega Promote, Program, or Discover, making your library a brand patrons trust and love, without switching systems or retraining staff.
Vega Interact SMS
Send trusted, customizable texts from a verified number, including a welcome message and three ILS notices (hold pickup, hold cancel, overdue). Messages can be in English, French, Spanish, or other languages, with unlimited sends and performance tracking for a better patron experience.
Vega Interact Voice
A modern, cloud-based calling system that delivers secure, pre-recorded notices to patrons - such as hold pickups and due date reminders, within library-set calling windows. Calls display the library name as caller ID, leave voicemails if unanswered, and protect privacy by not storing patron information.
Quick setup
With simple setup and no hardware or phone lines required, the system reduces costs and is ready in about a month, giving libraries time to test. Automatic updates ensure access to the latest version and features.
Tailored Experience
Boost pickup rates and returns with timely reminders, reduce staff time spent tracking overdue items, and maintain consistent messaging across all patrons and branches.
Accessible and Reliable
This service bridges the digital gap and supports equitable access for all by giving patrons without internet access, especially seniors and those with visual impairments, a simple way to call in for library news, book lists, and hours.
Works with:
- Polaris
- Sierra
“
When we launched Vega Interact SMS, patrons immediately noticed how clear and easy the messages were to read. The concise format has not only improved communication but also significantly enhanced the overall patron experience.
Derek Brown Director of IT, Rochester Hills Public Library
FAQ about Vega Interact
What is Vega Interact?
Vega Interact is a communication solution for libraries that enables personalized, automated messaging via SMS, voice, and more. It helps you connect with patrons through their preferred channels, improve engagement, reduce staff workload, and ensure important updates, like holds and overdues are delivered effectively.
Is Vega Interact compatible with our ILS?
Yes - Vega Interact integrates directly with Sierra and Polaris for real-time, automated patron communication.
Can we customize the messages sent to patrons?
Absolutely. You can customize SMS and voice templates to fit your library's tone, content needs, and languages, with certain text that is required. The system also supports multi-step workflows, such as sending second and third reminders, giving you flexibility and control.
What kinds of messages can we send?
Send alerts for holds, overdues, cancellations, event reminders, service updates, and more - automated and on schedule.
What kind of reporting and analytics does Vega Interact provide?
Vega Interact includes automated performance reports that track message delivery rates, opt-outs, language usage, and engagement. These insights help you evaluate communication effectiveness, demonstrate impact to stakeholders, and continuously improve your patron outreach.
Talk to a sales consultant
To get pricing or answers to your questions about our products, contact us.
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