With Managed Services, count on support from Innovative experts dedicated to managing ILS system status monitoring and backups, answering system and workflow questions, assisting with all ILS functionality, and managing user permissions, system options and parameters, and routine WebPAC changes.
A dedicated Innovative Consultant will monitor system status and backups, answer software and workflow questions, make sure you are fully utilizing Sierra functionality, and be available for regular phone calls to help with any issues. Your consultant will also manage routine tasks including the management of user permissions, system options and parameters, and routine WebPAC changes.
In addition to the services included in our Standard level of service, your consultant will also schedule software upgrades, manage add-on product installs, make routine changes to WebPAC, and load tables, in consultation with your library.
Each of our Managed Services levels are fully customizable, but our most popular packages are Standard and Premier. With any Managed Services package, you can expect a fast response time and thoughtful analysis of how changes will impact your system and workflows. Contact us to design a service level tailored to your needs.
To get pricing or answers to your questions about our products, contact us.
Sign up for our newsletter.