Innovative, from Clarivate, is excited to announce that Rochester Hills Public Library has enhanced their patron engagement strategy with their recent deployment of Vega Interact LibraryLine – a fully customizable cloud-based solution enabling patrons to call in to a dedicated number and select from a range of prerecorded messages and library news updates.
“We are all excited about how useful this will be to our patrons who have limited access to technology. As the library for the blind and print disabled in our county, we serve many people who are losing their vision late in life. They don’t use email; can’t visit our website and the large print newsletter we mail to their homes is not always usable to them,” says Derek Brown, Director of IT at Rochester Hills Public Library. “This offers an excellent option for them to engage with us and hear about library resources and activities they can take advantage of using a technology that they are familiar with and have access to.”
Vega Interact LibraryLine allows patrons to dial in to a dedicated number or to click on a website button from their iPad and listen to library news, weekly updates, and even hear about popular book titles and library publications. Librarians record relevant messages and easily upload the audio files to the platform, making administration quick and very simple.
“At Innovative from Clarivate, we’re committed to empowering public libraries to engage with every patron, regardless of their digital access. By equipping libraries with intuitive, accessible technologies, we help bridge the gap between physical spaces and digital needs – ensuring equitable access to information, education, and opportunity for all communities.” says Lester Owencroft, Vice President Product Marketing at Clarivate.
Vega Interact LibraryLine is powered by CGS, a trusted Clarivate partner specializing in library patron communication solutions.
To learn more, click here or contact your Clarivate representative.