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Firsthand experience and lifelong lessons: Librarianship at Innovative
Whether you’re heading, “there and back again,” or you “tramp a perpetual journey,” there are countless literary allegories that reaffirm one simple belief: That the trip is just as important as the destination.

Recently, we spoke with four employees about their own journeys and learned how the expertise they gained working as librarians informs their work at Innovative.

Visit our site to read the full interview.
Innovative Research Report: Library use rises, changes during the pandemic
In late 2021, Witt Associates, LLC, a leading research firm focused on public safety and crisis management, conducted an independent study to explore how public library usage continued to evolve during the second year of the global COVID-19 pandemic. This research, conducted on behalf of Innovative, part of Clarivate, found that:

  • Library usage increased during the pandemic. The frequency of library usage went up in 2021 and 32% of adults say they have used or visited the library at least once a month during the year, compared to 27% reporting the same in 2020.
  • Libraries can attract new users by promoting digital content downloads. 63% of non-patrons said that offering e-books or audiobooks would make them more likely to use a library. Most libraries already do! This suggests that libraries could reach non-patrons by advertising services they already offer.
  • Library users want personalized services like those offered by online platforms. 59% of library users would like their library to provide personalized lists of books to read. 66% would like their public library to send them personalized lists of resources, events, and services that might interest them.

This research paints an interesting perspective. While usage is up, library-goers are still unaware of the full breadth of resources offered by their public library. Community members and patrons are also looking for the Netflix experience (tailored content) when it comes to browsing and finding content.

Visit our Resource Center to download the full research report today.
Sierra 5.5 brings FTP and fund improvements, new Mark Damaged workflow, SDA installer updates
Attention Sierra users! Sierra 5.5 is now available. This release includes over 15 highly requested updates, including improvements for FTP, working with funds, improved display, and better communications with BookNet Canada, OCLC ILL, and OverDrive services.

You can visit our website to read the full announcement . We will also be hosting a Sierra 5.5 webinar on October 20. For those familiar with Idea Lab, we invite you to submit your ideas to our current challenge by October 2nd.
Polaris 7.3 introduces visiting patron functionality with INN-Reach, manual acquisitions in Leap, and hold cancellations

We are pleased to announce the launch of Polaris 7.3! This release introduces new INN-Reach visiting patron functionality, additional technical services in Leap, and the launch of several highly requested customer enhancements. Enhancements include:

Visiting patron functionality with Polaris:
When enabled, this feature allows patrons who have access to library resources as part of an INN-Reach system to borrow materials directly from the circulation desk at a partner library, instead of creating an INN-Reach request.

Manual acquisitions and additional cataloging functions in Leap:
For technical services in Leap, this release introduces workflows to support manual acquisitions processing (i.e., with non-automated vendors) and expands functionality for managing MARC records. In acquisitions, users with permission can now manually create purchase orders, line items, and segments.

Customer enhancements:
In Polaris 7.3, it is now possible to enable cancellation of hold requests in a held status (for patrons and staff). This development adds a new view to the picklist so staff can easily identify items to pull from the hold shelf when the hold request is cancelled.

Visit our site to read the full announcement. We also invite you to register for this upcoming webinar to learn what’s new in Polaris 7.3.

Lastly, we are currently running a brand-new Polaris Idea Lab challenge. Submissions close October 2nd.

PLEASE NOTE: Innovative’s new mailing address
Please note our new mailing address. This new address replaces the former Emeryville, CA corporate address and will appear as the new remittance address on your invoices. This information has been added to and This change is effective September 1, 2022. Please note that telephone numbers will remain the same.

Innovative Interfaces Incorporated
3133 W. Frye Road, Suite 401
Chandler, AZ 85226 U.S.A.
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The Complete Vega LX Platform at a Glance

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Vega LX is the first library experience platform of its kind. Encompassing a complete suite of modules, it empowers staff to effectively communicate and manage a full range of programs and services for the library community. Vega LX integrates seamlessly with your ILS through Vega Connect, and expands your patron reach and engagement through one or more of these solutions:

Available now:
  • Discover — A user-friendly discovery experience, rolling all formats into a single display
  • Promote — Send targeted communications to marketing contacts and segments
  • Program — Create, approve, and manage library events and room bookings

Coming soon:
  • Interact — Provides two-way communication with patrons via chatbot or digital assistants
  • Analyze — Uses key data to quantify your library’s value and ROI
What People Are Saying

“As a consortium of libraries, we always want to engage better with our patrons and more easily share the wide array of content available across our systems. Vega Discover appealed to us because it will improve both the patron and staff experience for finding and sorting materials. We are especially interested in the smart showcases, which offer lots of opportunities for personalized displays for both individual patrons and larger community groups.”

- Robert Drake, Assistant Director, Technology Operations at Nassau Library System

Additional Resources

Webinars & Events

Webinar: What’s New in Polaris 7.3
October 5 @ 1:00 pm EDT
Come see an overview of all the great new features in Polaris 7.3

Webinar: What’s New in Sierra 5.5
October 20 @ 11:00 am EDT
Come learn about the new features in Sierra 5.5!

Webinar: Innovative Mobile
November 16 @ 11:00am EST
Come learn about Innovative’s mobile app for patrons!


Latest Announcements

North Country Library System selects Polaris, Innovative Mobile, and Vega Discover for their consortia needs
The New York-based, 65-member consortium will use Polaris as their Integrated Library System and Vega Discover as their discovery layer.

Sierra 5.5 brings FTP and fund improvements, new Mark Damaged workflow, SDA installer updates
Recently we announced that Sierra 5.5 is in general release, offering improvements to libraries using Sierra.

Announcing the Sierra “Academically Speaking” Idea Lab challenge
The Innovative Product team invites you to participate in our new Sierra Idea Lab challenge: Academically Speaking.

Announcing the Polaris “Analyze This!” Idea Lab challenge
The Innovative Product team invites you to participate in our new Polaris Idea Lab Challenge: Analyze This!

Polaris 7.3 introduces visiting patron functionality with INN-Reach, manual acquisitions in Leap, and hold cancellations
The integrated library system gains long-anticipated customer-facing enhancements and new staff workflows.

South Ayrshire Libraries launches Vega Discover for discovery needs
South Ayrshire Council recently began offering Vega Discover to members as their ILS discovery layer for catalog searches.

Previous Vega Insider Newsletter Issues

Our monthly newsletter is filled with news and insights on all things Vega. If you've missed any of the previous issues, you can read them here.

Talk with our team
Contact Us
Innovative Interfaces, Inc., 3133 W. Frye Rd., Suite 400 Chandler, AZ 85226
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