Innovative, part of Clarivate, recently announced that all current Sierra and Polaris ILS customers will soon gain access to a modern approach to handling email circulation notices—at no additional cost—through the LX Starter solutions package. Born out of research and development into the Vega Library Experience (LX) platform, LX Starter consists of email design and configuration based on existing ILS notice rules (with additional functionality coming in later updates).
The LX Starter email communication suite provides an intuitive, web-based interface that empowers library staff to design and send automated email circulation notices via a visual email editor.
Additional tools come in the form of configuring patron journeys which is an automated sequence of emails activated by a patron’s actions or patron record data. Patron journeys will be available later this year and include welcome emails, anniversary “thank you” emails, and a library card renewal reminder. Future releases will include an online patron registration process and automated online renewal.
Current approaches to circulation notices tend to provide patrons with a generic, text-based email. Often libraries turn to third-party vendors to design branded communications, which not only costs both time and money, but also means exporting patron data across various platforms. With LX Starter, Innovative brings the capability for branded, visually appealing emails to Polaris and Sierra libraries at no additional cost while keeping patron data within your ILS ecosystem.
Once launched, LX Starter will be included in all Polaris and Sierra ILS maintenance and subscription agreements. Existing customers will receive more information on how to request, implement, and utilize the LX Starter in the coming weeks, with the first release focusing on patron notifications.
For more information about the LX Starter, contact an Innovative sales rep today.