Public libraries are more than just books—they’re vital centers for community connection and lifelong learning. Yet, as libraries strive to meet growing patron expectations, many find themselves stretched thin. From managing diverse collections to adopting new technologies, librarians are tasked with doing more with less. That’s where Polaris steps in, offering a game-changing integrated library system (ILS) that redefines how libraries operate.
The whitepaper “Polaris in Action: Smarter Workflows, Better Service” offers an in-depth look at how Polaris is driving transformation in libraries. Here’s a glimpse into what you’ll uncover in the report.
Smarter workflows that enhance staff productivity
Library staff are at the heart of every library’s success, but outdated systems can bog them down with unnecessary manual tasks. Polaris changes that by introducing modern, efficient workflows that free up staff to focus on serving their communities.
For instance, Polaris Leap, a browser-based interface, simplifies operations for things like circulation, cataloging and patron management —all in real time. Stacy McClain, System Administrator at Jacksonville Public Library, shares her experience:
“You can put in a barcode, customer ID, or an email address—and it finds it.
You don’t have to be a librarian to understand what you’re trying to search for.”
This level of intuitive design enables staff to work more efficiently, even on-the-go. Whether they’re managing accounts in the stacks or performing off-site outreach, library teams can rely on Polaris to provide the tools they need to serve their community better.
Improve patron experience and engagement
Modern library patrons expect speed, accessibility and ease of use. Polaris delivers with features that prioritize convenience for all. With capabilities like real-time notifications and streamlined search results, patrons get what they need—fast.
Debra Nelson, Director at Elk Grove Village Public Library, highlights how faster notifications have made a difference for their patrons.
“We’ve had patrons who have been in the building when they received
notification [of their hold being ready].”
Polaris also makes borrowing simpler with its Vega Discover interface, which consolidates multiple formats of an item — like print, ebook and audio — into a single, easy-to-navigate result. By removing the friction often associated with library catalogs, Polaris ensures that libraries remain relevant and accessible in today’s digital-first world.
Commitment to security and trust
Libraries hold significant amounts of personally identifiable information, making security one of their top priorities. Polaris addresses this concern by providing enterprise-grade security built to protect both libraries and their patrons. From ISO certifications to 24/7 monitoring by a dedicated security operations center, every precaution is taken to safeguard sensitive data.
Eric Lozauskas, Director of the STELLA Consortium, emphasizes the importance of this feature.
“Security is crucial. Libraries are trusted as an institution, and we hold patron data that’s personally identifiable. We have to make sure that we keep that secure, as secure as possible. So that was one of the big focuses that we had when looking at different ILS products.”
The whitepaper highlights real-world examples of how Polaris not only meets security standards but actively partners with libraries to ensure seamless integration with their existing protocols.
Whether you’re a library professional looking to upgrade your systems or a technology enthusiast interested in innovation, the whitepaper “Polaris in Action: Smarter Workflows, Better Service” is a must-read. Discover how libraries use Polaris to streamline workflows, enhance patron experiences and build trust within their communities.