We empower libraries with resourceful solutions
Through providing best-in-class customer support services, Innovative has retained over 98% of its installed customer base throughout its many years of doing business. Innovative sets the industry standard with half of the company’s employees – librarians, technologists, and library-technology industry veterans – dedicated exclusively to service and support. Support is offered directly from Innovative during implementation and post-implementation. Innovative Interfaces is the point of first contact for all problem analysis and inquiries.
Innovative provides every customer with 24 hours a day, seven days a week, 365 days a year system critical support.
Sign into the Customer Support Portal, also called the Supportal, for support resources and information including:
• a solutions knowledgebase
• the Help Desk for managing and creating tickets
• contact management tools
• release notes