We empower libraries with resourceful solutions

Through providing best-in-class customer support services, Innovative has retained over 98% of its installed customer base throughout its many years of doing business. Innovative sets the industry standard with half of the company’s employees – librarians, technologists, and library-technology industry veterans – dedicated exclusively to service and support. Support is offered directly from Innovative during implementation and post-implementation. Innovative Interfaces is the point of first contact for all problem analysis and inquiries.

Innovative provides every customer with 24 hours a day, seven days a week, 365 days a year system critical support.

Sign into the Customer Support Portal, also called the Supportal, for support resources and information including:
• a solutions knowledgebase
• the Help Desk for managing and creating tickets
• announcements
• contact management tools
• release notes


Find Answers in the Supportal

Wherever you are, whatever kind of library you run, our librarians and technical analysts will be there for you. For access to support resources and information including the solutions Knowledge Base, Help Desk, announcements and more, log in to the Supportal

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By subscribing to Innovative email updates, you can insure you receive timely information that is important and relevant to you and your library.