Professional Services

Innovative’s experienced specialists—with extensive library and IT expertise—will help you take full advantage of your library’s technology investment and implement effective workflows that will save you time and money. From a one-time consultation to ongoing assistance, Innovative can design a service package that is customized to the exact needs of your library.

Whatever situation your library is facing, Innovative will offer options to see you though. Together, we’ll ensure that you are getting the most of your Innovative system.

Implementation Services

Innovative works with you extensively during all phases of your initial system implementation, including software installation, training, database profiling, indexing, and project management. Throughout your implementation, a team of specialists partner with your library staff to ensure a smooth and efficient transition for your library. A data-profiling analyst will offer advice on indexing and profiling, while other members of the team provide training, workflow analysis, technical support, and overall project coordination. Implementation Services staff includes highly experienced professionals that are located around the globe to provide quality implementations for libraries of all types, sizes, locations, and languages.

Once your system is up and running, implementation services are also available for system expansion projects and new products.

Expert Services: Unique Solutions for Your Library

Innovative’s comprehensive range of Expert Services—from customized consulting to “we-do-it-for-you” assistance—is designed to meet the needs of the modern library. As libraries continue to do more with less, Innovative offers the cost-effective, extra help you need to accomplish your library’s goals and fulfill its vision. Expert Services are flexible and are available on a one-time or long-term basis.

Workflow Consulting

By examining your current workflows, Innovative will identify opportunities for improvement and suggest changes that will increase efficiency.


Innovative will help you get the information you need to make better decisions, plan for the future, and successfully manage library and system changes.


Innovative provides several services that will ensure your library is making use of recently added features and your system is configured for optimal performance.

Managed Services

Extend staff resources by having Innovative do the job for you. Innovative can launch new features, refresh existing features, or provide management services for your system or project. Our professionals have been contracted to provide assistance when staff are out on leave, or to provide a level of ongoing support during a recruitment period. Depending on your library's needs and activity level, you may want as few as five hours per month up to full time.