Executive Leadership

As a company, we’re focused on helping our library partners address the challenges of a changing market and capitalize on opportunities that accelerate the library value proposition in the communities they serve. We recognize this task requires outstanding leadership at all levels of the organization, and we are well positioned for success. Invigorated by this transformation into an Enterprise Class Library Solutions Company, Innovative remains a business propelled at all levels by individuals who are passionate about pushing the envelope of library technology for staff and patrons with one goal in mind: Creating the Future Library. Meet the team leading this effort.

Executive Leadership

  • James Tallman |

    Chief Executive Officer

    Jim joined Innovative in January 2016 from Wolters Kluwer, where he served as the General Manager for Enterprise Legal Management (Apr 2014-Jun 2015). He was Chief Executive Officer of Datacert from 2008 until 2014, when the company was acquired by Wolters Kluwer. Datacert created the Passport enterprise legal management platform to help organizations manage legal risk and compliance. Jim brings to Innovative a vision of transforming the company from a library management software company to an enterprise class library solutions company.

  • Don Schad |

    Chief Financial Officer

    Don brings a wealth of experience in developing and executing investment strategies designed to maximize returns for clients. As CFO, Don leads our investment plans for the expansion of our global operations, the evolution of products, and the build-out of our next generation solutions. Don’s global experience in technology and services, coupled with his management skills and familiarity with hands-on customer service, will ensure Innovative stays laser-focused on value for libraries. Don has been a President, GM, EVP and CFO for global software and services companies in both private and public markets. His recent experience at Wolters Kluwer, a leading global publisher, contributes additional perspective from the publishing industry that will serve our library partners well.

  • Roger Leitner |

    Chief Operating Officer

    Roger brings a wealth of experience from the financial services market and banking industry, where the application of technology and services is critical to the client experience. Roger excels at leading customer-facing operations where the client experience is paramount to the success of the business. He works to ensure that the level of Innovative’s services and communications meet and exceed our library partners’ expectations. His focus as COO is to evolve our customer-facing operations to ensure we provide market leading consulting services, managed services, data center services, implementation services and customer support. Roger has been a President for large enterprise class software and services organizations in the banking and financial services market.

  • Chris Fields |

    Chief Technology Officer


    Chris brings incredible technology experience in developing and delivering global open source technology platforms, for which he received patents and industry awards. Chris is an architect with a keen focus on the client experience, and he has already delivered a number of market-disrupting technology innovations in other industries that are ripe for adoption by libraries. His proven track record with large-scale open-system platforms and mobile technologies for Fortune 100 companies with daunting user counts informs his ability to design solutions for even the largest of library partners. Chris understands how to deliver platforms that address SaaS, dedicated hosting, and behind-the-firewall environments. He leads our technology development and delivery for our global software solutions. Named as a “key inventor” on the Passport® platform used by publishing giant Wolters Kluwer in their ELM division, Chris draws insight from those markets that will benefit our library partners. Chris has been a CTO for both public and private companies and has a unique talent for working directly with clients to translate business plans into inventive technology platforms.

  • Leif Pedersen |

    Executive Vice President, Product Management & Marketing


    Leif joined Innovative in 2014 and has completely revamped our delivery process by introducing best practices into our product and engineering organizations, working directly with customer advisory boards and strategic partners to provide libraries with market-driven solutions. He is a passionate advocate for the Patron and Library Staff experience, and recognized in the industry as a thought leader for library solutions. A seasoned executive with more than 25 years of software industry experience in Fortune 500 Companies, Leif remains dedicated to understanding client needs and technology innovation that creates significant value for customers. Leif continues to drive Innovative product direction and thought leadership by collaborating with our library partners, industry associations, and leading technology innovators to deliver on our commitment to client success.

  • Bill Schickling |

    Executive Vice President, Business Development


    Bill has been a Library industry innovator for almost 30 years, starting with Gaylord Bros. in April 1987, where he was a principal architect of GALAXY and the Polaris Integrated Library System. He served as Vice President of Research and Product Development at Gaylord Bros., growing the software business before creating Polaris Library Systems as a standalone company. Bill became the President and CEO of Polaris Library Systems in May 2003, and evolved Polaris into the best in class Integrated Library System for Public Libraries, ranked highest year after year in customer satisfaction. Bill’s industry experience includes skillful collaboration working with partners and innovators in the interest of library success.

  • Shaheen Javadizadeh |

    Executive Vice President, Global Sales

    Shaheen comes to Innovative with over 23 years of experience developing account management and sales teams that transform client relationships from vendor and customer to life-long strategic partnerships. As our sales leader, he is invested in the expansion and ongoing training of the Innovative Sales and Account Management team to ensure all Innovative library partners receive the quality service and personal care that they deserve. Shaheen’s Sales Academy investment ensures that the expanding team is continually educated on the ever-changing library market and Innovative offerings. Shaheen is a well-rounded technology executive who has led Sales, Marketing, Product Management, and Service Delivery organizations and will ensure that libraries have a clear roadmap for their Innovative relationship.

  • Hilary Newman |

    Senior Vice President, Client Success and Support

    Hilary is a librarian by education and has extensive customer knowledge and experience with Innovative library partners. Hilary has led many of Innovative’s businesses over the years and appreciates the full lifecycle of our library client experience. Her library acumen, coupled with deep understanding of Innovative customers and their needs, as well as a desire to serve our library partners, positions her ideally as our Customer Operations Leader with a focus on Library Success. Hilary has been with Innovative for more than 20 years, serving in a wide-range of roles, such as trainer, Help Desk manager, product manager, manager of the Circulation Team in Product Development, Director of Implementation Services, and Vice President of Development. She holds an MLS from the University of North Texas and won a distinguished alumna award from her alma mater in 2015.

  • Marina Keating |

    Senior Vice President, Customer Operations

    Marina has extensive experience in building professional services and support organizations with a focus on maximizing delivery efficiency for client satisfaction. Innovative manages thousands of software implementations and library service requests every year, and Marina has designed an organization and service model based on Customer Competency Centers that enables Innovative to deliver support and services in the 72 countries where our clients reside. Marina’s organization supplements our traditional support and services offerings with consulting, planning, benchmarking, managed services, and many other offerings as we continue to augment our global support model. Marina’s background in software delivery organizations for enterprise-level SaaS solutions companies serving Fortune 500 companies brings enterprise class process and systems to Innovative’s client operations.

  • Kory Knell |

    Vice President, Client Operations


    Kory has extensive experience working with technology products and services clients where integrating the customer transaction relationship is key to the long-term success that is a hallmark of strategic partnership. Kory leads our programs to develop “one view” of library partners from the first meeting through successful delivery, and has deployed back-office systems to streamline the customer order, invoicing, renewal, and support processes with the single objective of ensuring a positive and productive library partner experience with Innovative. Kory focuses on driving operational improvements that are focused on client satisfaction and success. Kory has extensive experience working with investors to streamline processes to achieve enterprise-class support and service for clients

  • Doug Randall |

    Vice President, Product Technology


    Doug has been among Innovative’s core technology visionaries since early in the company’s history. During his more than 30 years with Innovative, Doug has worked directly with our library partners across virtually every area of technology solutions, always remaining focused on the latest capabilities that can be successfully implemented to benefit libraries. His experience ranges from foundational data structures and protocols unique to the library industry, to enterprise software benchmarks related to hardware, operating systems, and network communications, to the technology integration between partners and across different organizations within our clients’ ecosystems. Doug enjoys the challenges of mapping evolving technical capabilities to satisfy library needs, and counts among his proudest achievements the collaborations between Innovative and pioneering libraries who are similarly focused on leveraging technology to directly benefit their patrons. Today, Doug remains an integral part of our technology leadership team, directing a team of application developers working on core Sierra capabilities, and contributing guidance across the areas of hardware platforms, operating systems, technology integration, system security, and internationalization – all with an eye toward practical solutions for libraries.

  • Aaron Terrell |

    Vice President, Engineering & Information Technology


    Aaron comes to Innovative with 16 years of experience in the technology industry, bringing a particular expertise in the delivery of quality user experiences built on high caliber, reliable, and performant cloud-based SaaS systems and services. Having worked with a diverse spectrum of software providers, including Salesforce and Alibris, Aaron has cultivated a customer-centered, best practices, and team-oriented approach to engineering and IT. With a passion for enterprise class best practices in development, including unit testing, agile methodology, security compliance, and adoption of collaborative technology solutions, Aaron leads Innovative in designing elegant solutions to tough problems, both streamlining Innovative operations and delighting our clients.

  • Alice Cameron |

    Vice President and Corporate Controller


    Alice has 20 years of professional accounting experience in software and financial services organizations. Her commitment to adherence to GAAP guidelines at the level of accountability required by public corporations ensures Innovative financials are managed in line with enterprise-class best practices. Alice ensures library partners have a good experience related to invoicing and payment collection and application. Prior to joining Innovative, Alice spent 12 years leading an accounting group to facilitate the growth of a niche technology firm to become an industry leader in delivering best-in-class products and services to clients. Alice also oversaw the accounting organization through the company’s sale to a leading global provider of software, services, and content, taking great care to minimize disruption for clients. Her experience includes a variety of accounting roles at leading publishing, technology, and investment firms, most recently as a Vice President and Global Corporate Controller at Wolters Kluwer, which brings additional awareness of the publishing industry for the benefits of our library partners. Alice has a bachelor’s degree in Risk Management and Insurance from The University of Texas at Austin and is a licensed CPA in the State of Texas.

  • Bill Gadala |

    Vice President, Financial Planning and Analysis


    Bill’s background is with multi-national technology companies that are evolving their finance function to support growth and operational excellence. Bill has decades of experience with the integration of financial planning and analysis functions in global technology firms to support strategic initiatives and expanded client offerings. Bill’s financial acumen and strong analytical skills will ensure business organizations across Innovative have the data required to serve libraries as an enterprise-class technology partner. Prior to joining Innovative, he led the financial planning & analysis team of FXalliance, a financial technology platform provider, through their IPO and subsequent sale to a leader among mass media and information firms. Bill holds his MBA from the University of Notre Dame.

  • Hal Brandom |

    Vice President, Human Resources


    Hal is a seasoned Senior Certified Professional I (SHRM – CSP) who ensures that our employees receive the proper training and development to deliver best in class products and services for our library partners. Hal incorporates the needs of our library partners to develop the strategies, skills, and knowledge required from our employees. Part of his role includes expanding our already strong talent pool to deliver high quality products, services, and support for the Library industry. Hal brings with him best practices and experience from the financial services and technology industry that will revolutionize our recruiting, training, and skills development programs.

  • Mark Eskandar |

    Vice President, Product Management

    Mark comes to Innovative with 17 years’ experience in software product development with a specific focus on implementing agile best practices for software development.  Previously, Mark joined Polaris Library Systems as Director of Product Management in 2013 and successfully led the transition to agile development.  At Innovative, Mark focuses on promoting Product Management best practices and developing internal tools and processes that enable better collaboration.  His top priority is to deliver user experiences that delight while solving real-world challenges. Mark has worked at small Boston area startups, as well very large organizations such as IBM and Time Warner Cable, including ten years as a software engineer and business analyst.

     

  • Akin Adekeye |

    General Counsel


    As general counsel, Akin Adekeye oversees all of Innovative’s transactional, compliance, regulatory, and litigation activities. He joined Innovative in 2016 from Microsoft where he advised the developer experience business. Akin’s experience as an in-house counsel for global technology innovators across the spectrum of enterprise software, publishing, and engineering industries is an asset to Innovative as we streamline operations and expand partnerships to better serve our clients. His deep understanding of corporate compliance combined with a commitment to client satisfaction supports Innovative’s position as a long-term partner for library success. Akin holds a BS in Computer Engineering & Computer Science from the University of Bridgeport, an MBA and MS in Strategic Management from Indiana University’s Kelley School of Business, and a JD from the Howard University School of Law. 

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