Innovative Webinar Series

Innovative Webinar: Q3 Customer Operations Update

Join us September 28, 2017 for our final session:

Marina Keating, Senior Vice President of Customer Operations, and Hilary Newman, Senior Vice President for Client Success and Support, host this one-hour webinar.

Hear a detailed update on the Customer Support Portal (Supportal) and other Support processes. You’ll also find out how to register for our new, free professional development trainings — Hot Topic webinars that cover basics in usability, engagement, digital literacy, and project management. We’ll also give you a quick overview of our forward-thinking Bootcamps Training Series where you can learn how new concepts in managing metadata, creating and distributing content, and patron engagement can help you shape your library’s success.

Can’t attend? Register for the session and we’ll send you the webinar recording after the event.


September 21, 2017

9:00 ICT (Bangkok)

11:00 JST (Tokyo)

12:00 AEST (Sydney)

14:00 NZST (Auckland)

Europe / Middle East / Africa

September 21, 2017

14:00 BST (London)

15:00 SAST (Pretoria)

16:00 EEST (Helsinki)

17:00 GST (Abu Dhabi)


*September 28, 2017*

10 a.m. PDT (San Francisco)

11 a.m. MDT (Denver)

12 p.m. CDT (Winnipeg)

1 p.m. EDT (New York)

*New date for Americas session