Emeryville, CA—Innovative Interfaces, a leading provider of integrated library systems (ILS) that empowers libraries globally, has partnered with TALKINGTECH to enhance the patron experience and deliver modern, automated communications solutions for libraries.
This partnership will provide Sierra libraries with a robust service for patron notifications directly through Innovative from an award-winning service provider. TALKINGTECH’s i-tiva library service, used by over 600 public libraries including Polaris library partners, provides personalized telephone notifications to patrons. As the exclusive reseller of the i-tiva solution for Sierra libraries, Innovative now offers a fully integrated solution to customers globally.
“We believe open, integrated solutions are the future for libraries,” said Bill Schickling, Executive Vice President, Business Development at Innovative. “Through a partnership with TALKINGTECH, we were able to create a solution exclusively for Sierra libraries that improves the services available to libraries and patrons.”
In addition to patron notifications, i-tiva provides 24/7 answering services for the library, including over-the-phone controls for users to renew items and review their account status. Proof of delivery and extensive reporting ensures libraries know how many messages they’ve sent and how many calls they’ve received.
Ten early adopters have already started using the i-tiva for Sierra solution. The service reduces time and money spent on postage, staff making calls, and staff taking calls. This frees library staff to focus on service delivery, and gives patrons the flexibility to choose a communications method they prefer.
“Libraries need communication solutions that simplify staff requirements and provide the right customer experience for patrons,” said Sean Young, General Manager North America for i-tiva library services. “Our partnership with Innovative offers Sierra libraries a fully-integrated, modern, high-quality solution to effectively serve their patrons.”
TALKINGTECH (talkingtech.com) provides critical payment and self-service solutions for businesses, and automated interactive communications solutions for libraries. Our team passionately believes that offering end-customers choice and flexibility makes it easier to take action and increases their overall brand experience. Founded in 1986 and headquartered in New Zealand, TALKINGTECH has amassed over 30 years of expertise and global industry intelligence in the areas of customer engagement, payments, and collections.
Innovative (www.iii.com) provides leading technology solutions and services that empower libraries and enrich their users worldwide. Innovative offers one of the most comprehensive portfolios of library automation products on the market today, serving academic, public, national, corporate, and special libraries, and consortia. Headquartered in Emeryville, California, Innovative has a global presence—serving thousands of libraries in 66 countries and offices worldwide.