Resources to Reopen Library Operations at Your Physical Location

 

Over the next several months, the world will be adjusting to a new normal as we follow guidelines to gradually reopen services. We know this requires libraries to adapt your processes and tools, and at the same time budgets are tight. The Innovative team has put together both product information and offers to help as you adjust to meet social distancing and other guidelines to stay safe.

Reopening Guides & Webinars

The Support team has online guides for reopening the library:

Also, a customer recently shared a blog with great tips on reopening your library for curbside pickup: https://www.iii.com/blog/tips-for-reopening-the-library/.

Special Offers for Reopening Self-Check, Curbside, etc.

We’ve also put together some special offers to help ramp up self-service checkouts, fine waiving, and curbside check-in/checkout during this time. To take advantage of these offers, please contact your Account Manager or call 510-619-3566 from 7am-5pm Pacific time, Monday through Friday.

Offers for Sierra Customers:

  • 2 for 1 Express Lane – Our self-service checkout software for Sierra. Requires hardware provided by the library. Note it is not PCI compliant, so Envisionware or Comprise would be required for fine payment.
  • 2 for 1 SIP2 Licenses – For use with 3rd party self-check systems.
  • Free Circa access for 1 year – So staff can use mobile checkin/checkout for curbside service
    • To use Circa, login at https://support.iii.com and submit a ticket using the Service Commitment “Request Circa Software Installation”

Offers for Polaris Customers:

  • 2 for 1 Express Check – Our self-service checkout software for Polaris. Requires hardware provided by the library. Note it is not PCI compliant, so Envisionware or Comprise would be required for fine payment.
  • Fine Waive Services at no charge – One request per month is free to ask to “waive all fines for the following date range”.
  • 2 for 1 SIP2 Licenses – For use with 3rd party self-check systems.