This is the full text of an email sent to customers from Innovative General Manager Yariv Kursh.
I’d like to introduce myself as the new General Manager of Innovative, a ProQuest company. I am thrilled to be leading Innovative during this exciting time.
After 20 years in the customer engagement and customer experience industry, I joined Innovative because I share the same vision that led ProQuest to acquire us: the opportunity to create new and better choices for libraries. We want to help all libraries – public, academic, and others – continue their position as the anchor of their communities around the globe.
In the short time I’ve been here, since early February, I have spent a lot of time with the team and am starting to meet some of you. So far, it’s clear to me that you are deeply passionate about what you do and need innovative technology to support your mission, and I know we can deliver. I look forward to working with you and helping you serve your communities.
As I look at the coming years, some of my key areas of focus are:
- Supporting all Innovative products and solutions that are currently in market. The products you enjoy using today will continue to be sold, supported and developed. Over time, we intend to enhance our products and services to help libraries thrive.
- Crafting a product strategy to move our customers forward and fulfill our promises to you. We want to continue to deliver solutions that are high quality, meet your needs, and encourage you to adopt the latest and greatest releases.
- Commitment to your success. Driving for excellence within Innovative and the experience we give to you. Our goal is for you, our customers, to be delighted when interacting with us and choose to work with us over any other partner.
During this time of transition, Innovative is operating as an independent business unit within ProQuest. This means that from your perspective, everything is the same: communication channels with our team, contracts, the IUG, Idea Lab, and much more. As we work through our plans, my team and I commit to keeping you informed with regular communication and ask you to share any questions or concerns with us.
Right now, I am focused on learning from our employees and customers while I immerse myself in our vibrant industry. Please reach out to me or come introduce yourself at industry events such as PLA and IUG. I’m looking forward to it.