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Greater Victoria Public Library

British Columbia, Canada

The Technology Goals of Today’s Public Library

The Greater Victoria Public Library (GVPL) serves ten municipalities on Vancouver Island in British Columbia, Canada, representing a population base of close to 300,000. In 2004, items borrowed increased by 6.9% over the previous year with annual circulation reaching nearly five million. In fact, GVPL is ranked first in all of Canada for the number of items borrowed per registered library cardholder.

With so many patrons and so many service possibilities for the digital library, an effective online catalog is critical. Ilka Abbott, Manager of the Central Library, says: “The overwhelming reason that we all decided on Millennium was the flexibility and functionality of the catalog. The public interface has enormous potential for customized design. There are very generous searching options and the functionality is forgiving. It’s so intuitive. With so many people searching remotely, it has to be easy.”

“With Millennium, it became clear to us that features like global updating and checking in serials were really well planned and organized. We thought: It's so simple to use, how could we not choose Innovative!”
—Jim Scott, Manager, Systems and Technical Services, Greater Victoria Public Library

In a common scenario for today’s public library, effective self-service is becoming a necessity. “Millennium will give patrons the online experience they have been asking for,” says Jim Scott, Manager, Systems and Technical Services at GVPL. “There is huge potential for how Millennium’s integrated, online self-service features like paying late return charges, registering for library cards, and placing holds will all work together for the benefit of our patrons.”

“In the end our decision was unanimous: 40 out of 40 on our selection committee agreed that Millennium was the right choice. With Millennium, it became clear to us that features like global updating and checking in serials were really well planned and organized. We thought: It’s so simple to use, how could we not choose Innovative!”

Innovative has steadily grown its list of public library customers in recent years by focusing on the challenges and goals that mean the most to them. The result is libraries like GVPL that choose Millennium as the right solution for first-rate library service in a fast-paced and demanding library environment.

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