Patron Services

Reliable Solutions

Even before the launch of the first commercial WebPAC over a decade ago, Innovative was creating reliable solutions for patron services that gave users the control and convenience they demand. Today, Innovative solutions for patron services make the user experience quick, personalized, and satisfyingly simple.

Among other patron services solutions, Innovative offers the WebPAC Pro online catalog, My Millennium personalization suite, Express Lane self-check, Ecommerce integrated fine and fee payment, and Program Registration. It's a complete set of tools that efficiently handles all kinds of user interaction with the library. With these products, you can have a maximum impact on user satisfaction with minimal staff effort.

There are several reasons why we wanted to meet our self-service goals with Innovative. We very much liked how eCommerce integration is offered in Express Lane along with the patron ability to access their Millennium patron records. It also gives us the ability to offer self-service for the items that users request from our INN-Reach system.

— Kathy Halloran
Systems Administrator
Jefferson County Public Library, Colorado