The Innovative Management Team

Our team is committed to staying ahead of library trends, so that we can help you respond smoothly and effectively to the challenges and opportunities facing libraries. Innovative’s executive management team brings together a unique and powerful combination of experience in libraries, technologies, information resources, customer support, and international business. We are dedicated to evolving with you to remain relevant in our technology-driven age, and helping you manage traditional and modern services together seamlessly with exceptional end user experiences.

Kim Massana

Chief Executive Officer

Kim Massana joined Innovative as Chief Executive Officer in 2012. As CEO, Kim is committed to making Innovative the international leader in library technology services and software by focusing on the needs of libraries, continuously improving customer service and support, and creating the best products on the market. To achieve these goals, Kim has immersed himself in the library community, listening and talking to librarians at conferences, events, and library visits around the world. Prior to joining Innovative, Kim was President of Thomson Reuters Elite, a leader in software solutions for law firms. During his tenure, Elite refined and expanded its global brand and posted impressive growth in sales and successful customer installations. Kim is a true world citizen. A native of Spain, he has lived and worked in three countries and managed operations across the globe. He holds a business degree and a Master of Business Administration degree from ESADE in Barcelona, as well as a Master of Science degree in finance from the London School of Economics.

Bryan Urquhart

Chief Financial Officer

Bryan Urquhart has over 25 years of experience in software and services businesses, in both Chief Financial Officer and operational-leadership roles. He has served in an executive capacity for two decades, driving growth and market leadership at companies such as CA Technologies, Intergraph Corporation, and FalconStor Software. Bryan has extensive experience in global markets including Asia Pacific, China, EMEA, India, and Latin America. Bryan brings fresh fiscal ideas to Innovative, implementing new systems and processes that allow for increased customer and technology focus throughout the workforce. Originally from Scotland where he studied Finance, he has lived in the US for over 15 years.

Christopher Le Blanc

Senior Vice President of Global Sales

Chris Le Blanc joined Innovative as Senior Vice President of Global Sales in February 2013 and is tasked with driving the growth of our business and producing successful customer relationships.  To accomplish this Chris is focused on listening to the global market, creating mechanisms of efficiency and effectiveness and promoting an engaged community of both academic and public libraries.  Chris brings a diverse technology and business-services background to Innovative and has held various leadership positions in sales, marketing, strategy, operations and product management.  Prior to joining Innovative he spent the better part of 18 years living and working internationally.  Most recently he worked for PBI where he had a number of roles focused on both software and business services holding positions such as Vice President of Global Partnerships and Channels, Vice President of PBSA International and Managing Director of Software Solutions Canada where he was responsible for the companies organic and inorganic growth platforms.  He has also worked for RBA Inc. and ISM Canada.  Chris has a honors degree in Business and MBA studies. 

Gene Shimshock

Senior Vice President of Global Marketing

Gene Shimshock brings to his job exceptional skills from a variety of fields—computer engineering, internet technology, technology marketing, business strategy and tactics, to name just a few. He has over 30 years of experience in technology and information marketing with impactful positions at Knight-Ridder,, Information Access Company (now part of Gale Group), and other high-technology ventures. Gene and his team are responsible for promoting the Innovative corporate brand and marketing the Company’s product portfolio. He has been working with libraries for over fifteen years and carries this affinity and a passion for technology into his work. Gene’s academic accomplishments include a BS in Computer Engineering from the University of Connecticut, a BA in Liberal Arts from Fairfield University, and an MS in Financial Management from Fairfield University.

Hilary Newman

Vice President, Customer Engagement

During her more than 15 years with Innovative, Hilary Newman has been a Help Desk manager, Product Manager, Director of Implementation Services, Vice President of Library Service, and SVP of Product Development. An MLS degree from the University of North Texas adds scope and objectivity to her passion for all of Innovative’s products and services, and rounds out a 360-degree view of the company’s operations. Hilary's understanding of libraries, as well as her experience with product development, system implementation and customer service, uniquely qualifies her to lead Innovative's Library Solutions team.

Jayanthi “Jay” Shankar

Senior Vice President of R&D and Customer Support

Jay Shankar has over 20 years experience in the technology industry and has displayed strong leadership throughout her career in the areas of customer support and engineering. With extensive experience in the management of R&D and support functions, she brings her unique perspective and strategic vision to create high-performance working groups, and uses creative and measurable methods to boost customer satisfaction. Most recently, Jay served as Vice President of Customer Support at BMC Software. She also has held positions in management consulting and business development at PriceWaterhouseCoopers LLP and Covansys (now a CSC company), respectively. Jay holds an MBA in Marketing and Information Systems from Penn State and an MA in Public Administration.

Brad Jung

Vice President, Product Management

Brad Jung has broad and deep experience in technology product management, sales and marketing strategy, and B2B consulting. He has shown leadership as CEO of Enliven software, CEO of Resonate, and as Founder and Senior Partner of the Kodiak Group: a sales consulting company. Most recently, Brad was a Partner at Decision Counsel, where he was instrumental in forming marketing strategy and go-to-market product launches for major consumer and B2B clients. Experienced in Web and application design and development, he also served as Vice President of Product Management for Purisma, a data quality and data management company acquired by SAP. At Innovative, he has implemented a product roadmap process to help bring short- and long-range product enhancements and new products to market. Brad has a BS in Civil Engineering from University of California, Berkeley.

Satyadeep “CP” Prasanna

Vice President of Strategy and Business Development

Satyadeep "CP" Prasanna is an experienced strategy and corporate-development executive who has proven success in analyzing, identifying, and driving growth opportunities in the enterprise-software industry. He brings vast and expert knowledge in the areas of programming, support and services, M&A, partnerships, and finance. Most recently, CP worked in the capacity of VP of Corporate Development & Strategy at Consona Corporation, a leading enterprise-software company. Prior to this, CP spent a couple of years at Symphony Technology Group—a private equity firm that invests in software—in an operational capacity. He holds a degree in Mechanical Engineering from the Indian Institute of Technology and an MBA in Finance & Strategy from the Indian School of Business.

Bill Schickling

Vice President of Public Library Products

Bill was with Polaris Library Systems since April 1987 and is the principle architect of GALAXY and the Polaris Integrated Library System. From 1990 – 1996 Bill worked as Polaris Library System's Programming Manager and from 1996 – 1999 he led the Polaris Integrated Library System development team as Director of Programming. Prior to being named President and CEO of Polaris Library Systems in May 2003, Bill served as Vice President of Research and Product Development for all Polaris Library Systems software products. At Innovative, Bill focuses on the Polaris and LEAP product management efforts as well as helping drive the public library product strategy and roadmap. Bill received his bachelor’s degree in Computer Science from the State University of New York at Oswego.